Reference

Terms That Cover How Batjal Works for You

These terms set out what you agree to when you open an account with Batjal and use our lobby, wallet, or payment options. Access to our platform depends on your local law and eligible regions, so read through these conditions before you start.

Account eligibility appliesbKash, Nagad, Rocket coveredSubject to local lawWallet and withdrawal rulesRegion-dependent access
Batjal Terms That Cover How Batjal Works for You
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Account Retention at Batjal

Account Security

We use SSL encryption on every account session. Your login is protected by OTP verification — each session requires a one-time code sent to your registered mobile number before access is granted.

Data Retention

We keep account records for as long as your account is active and for a period afterward as required by applicable compliance standards. You can request a summary of your data through the support team.

Wallet Verification

Withdrawals to bKash, Nagad, or Rocket go through a wallet-name verification step. The name on your Batjal account must match the registered name on your mobile wallet before a transfer is released.

Terms Change Requests

If you disagree with a terms update, contact us before the notice period ends. We'll review your concern. If we can't resolve it, you may close your account and withdraw any available wallet balance.

REACH OUR TEAM

How to Contact Us About These Terms

Live Chat Open the chat widget from any page inside the Batjal lobby. Our support team responds directly and can walk you through account queries, wallet holds, or terms questions.
Email Support Send your query to our support address listed in your account dashboard. For terms-related issues, include your account ID so we can pull up your record and respond accurately.
Account Dashboard Your dashboard shows active notices, dispute submissions, and term-change alerts. It's the first place to check if you get a notification about a policy update or account review.

Common Questions About Our Terms

These terms apply to anyone who opens an account on Batjal. Eligibility depends on your local law and whether you are in a supported region. We do not accept accounts where local law prohibits it.

We notify you via your registered account when terms change. You'll see an alert in your dashboard. Continued use after the notice period counts as acceptance of the updated version.

Contact our support team through live chat or the email address in your account dashboard. Include your account ID and we'll prepare a data summary within a reasonable timeframe.

Yes. Start by contacting our support team directly — most account issues get resolved at that stage. If not, the formal dispute process is available through your account dashboard under the help section.

Withdrawal requests require your wallet name to match your Batjal account name. If there's a mismatch, contact support before submitting a withdrawal — they can guide you through the verification update process.

Send a closure request through live chat or email support with your account ID. Any verified wallet balance will be returned to your bKash, Nagad, or Rocket account after identity checks are complete.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.