Reference

How Batjal Handles Your Personal Information

Your account data stays with us — not shared, not sold. This policy covers what we collect when you use Batjal, how we protect it, and what you can do about it. Access depends on your local law and eligible regions.

Account data protectedbKash, Nagad, Rocket payment privacyRight to access or deleteContact us anytime

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DATA SECURITY

How We Protect and Manage Your Data

Security is built into how your account works, not added on top. Here is what we do to keep your information safe and give you control over it.

Encrypted Connections

All data between your device and Batjal travels over SSL. That covers login, deposits via bKash or Nagad, and every account action you take.

Payment Data Handling

We store only the reference details needed to verify a bKash, Nagad, or Rocket transaction. Full wallet credentials are never held on our side.

Account Access Controls

Your account is protected by password and OTP verification. If we detect a login from an unfamiliar device, we flag it before access is granted.

Data Requests

You can ask us to access, correct, or remove your personal data at any time. Submit the request through live chat or email with your account details.

What We Collect and Why

Batjal Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with Batjal, we collect the information needed to run it: your name, contact details, and the payment method you choose — bKash, Nagad, or Rocket. We log transaction records so your wallet history stays accurate and disputes can be resolved. Device

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and session data helps us keep your account secure and detect unusual access. We do not collect more than we need, and we do not sell your data to third parties. Cookies on our site track session state and preferences only — not your activity across
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other sites. If you use Rocket or Nagad for a withdrawal, the transaction reference is stored against your account for verification purposes. Retention periods vary by data type: payment records are kept as long as required for financial compliance, while session logs are cleared on a
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rolling basis. Your eligibility to use this platform depends on your local law and the regions we currently serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Contact Us About Your Privacy

Have a question about your data or want to request a change? Our support team handles privacy requests directly. Reach out through any of the channels below and we'll get back to you as quickly as we can.

Live Chat Open the chat window from your account dashboard. Our team responds during active support hours for Bangladesh.

Email Support Send your privacy request or data query to our support address. Include your registered account details so we can verify and act fast.

Account Settings Some data preferences — like communication opt-outs — can be managed directly inside your account settings without contacting support.

Privacy Questions Answered

These are the questions we hear most often about how your data is handled at Batjal.

We collect your name, contact information, and the payment details you register — such as your bKash or Nagad number. We also log device and session data for security purposes.

We do not sell your data. We share only what is necessary with payment processors like bKash, Nagad, and Rocket to complete your transactions and verify your account.

Payment records are retained as required for financial compliance. Session and activity logs are cleared on a rolling schedule. You can ask us for specifics via live chat.

Yes. Contact our support team through live chat or email with your account details. We will confirm your identity and provide the data we hold on your account.

Send a deletion request through live chat or email. We will process it in line with our retention obligations — some payment records may need to be kept for compliance reasons.

Your active account data is deactivated. Payment and transaction records required for compliance are retained for the applicable period, then removed. We do not use closed-account data for marketing.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBatjal Banking InfoFAQ

How Batjal Handles Your Personal Information

How We Protect and Manage Your Data

Encrypted Connections

Payment Data Handling

Account Access Controls

Data Requests

Contact Us About Your Privacy

Privacy Questions Answered

01 What personal data does Batjal collect when I open an account?

02 Does Batjal share my data with third parties?

03 How long do you keep my account and payment data?

04 Can I request a copy of my personal data?

05 How do I ask Batjal to delete my data?

06 What happens to my data if I close my account?

Privacy Policy

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